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Best Customer Support — Power

Awarded to a NZ Power Provider that best demonstrates a commitment to providing excellent customer service. The category is open to NZ Power Providers in both the residential and business sectors.
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Entry Criteria

Each award entry must begin with a brief overview of your company, product or service that relates to the category you are entering.

Entries (maximum 1,500 word count excluding your brief company, service or product overview and any additional testimonials) will then be assessed against the following criteria:

1. Staff Training (33.33%)
How do you train your staff in customer care?
Nature of customer support provided: telephone support, online chat, helpdesk system etc.

2. Testimonials & Recognition (33.33%)
How do you collect comments/feedback?
Are testimonials visible to staff and customers?
Has your organisation received any 'quality' awards?
Provide evidence of tangible feedback or testimonials from customers and/or clients via surveys, awards, external audits.

3. Improvements & Outcomes (33.33%)
How do you gauge feedback including complaints and how do you go about resolving any issues?
Proof of improvements to the service/business (evidence of success in attracting more customers and/or retaining business).

How to enter

The deadline for receipt of your entry is 17:00 or 5pm on 3 November 2021.

There is a fee of $99 + GST per award entry. When you enter your registration details on the NZ Compare Awards website, an invoice will be generated and emailed to you. This can be paid via direct payment to our bank account. The invoice is payable on the 20th of the month following the date of invoice. Late payment or payment after the deadline may result in your entry becoming void.

GCGL will not accept additional material by email or other means unless there are exceptional circumstances and with our permission. GCGL will not accept any entry made after 17:00 on 3 November 2021. 

If you need any help, just get in touch with our awards team on awards@nzcompare.com

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